...they have trouble with their computers?

Does it happen often, that some of your family members asks you "Hey, XY ... i think my computer is broken ... or somewhat ... i can't get into the internet to check my e-mails and watch my favorite (pxxx)sites. Could you help me?". So, if you do like to help your friends and your family, you maybe should help more people ... and work at a helpdesk!

Here is an introduction (enjoy):
http://video.google.com/videoplay?docid=9079879012710526191



(i hope this hasn't been here yet ... and i hope i didn't spell to much wrong)

Fun stuff.  My job is to provide help.  Fortunately it's not as... demanding as a help desk.  But everyone in the school comes up to me and says "Dave, you fix computers right?  Do you do it on the side?"

Of which I tell them no.

Good stuff,funny. On the other side of the fence (me). It Is very annoying when you know more then the guy at tech support and you have done all the common tests and still can't find out what is wrong and he still insists on doing the same idiot test that you did 3 weeks ago. He get pissed when he has you do some diagnostic with the wrong utility, and you do the same test with the right software then prove him prove him wrong, after tell him nicely over and over that he might be wrong.

I was 'that guy' when I was in high school.  It only bothered me when the same person (usually a teacher) had questions repeatedly.  Other than that I was happy to help (especially the girls), and my knowledge got me out of class more than a few times.

I am now offically network admin for my uni and 2 other companies all in the same building. I swear, I have to go into the NOC (Network Op's Cupboard) and almost scream at some of the questions I get asked, but its not the questions which annoy me, its the person not following what I say and doing there own thing to try to fix it, WHEN I AM STANDING BEHIND THEM.

Perfect example, a week ago I had to rework our old login script to include a vbs file so it could set the default printer at login. I had informed all students before they try to print to save what they were working on and reboot their computer (Just to be on the safe side I tell them to reboot). But less than 5 minutes after, I get a student coming upto me asking why the printer isnt working. I tell her what we have done and told her to reboot her computer. She didnt come back to me after I told her what to do. 10 Minutes after she walked off, the teacher of the class came upto me and said that one of the computers was having problems printing. He showed me to the computer and sure enough, it was the same girl and she hadnt rebooted and instead tried to fix it herself. In the end, she ended up rebooting and it worked but sometimes I wonder if this job would ever be worth the pay.

We also had this student who would force the shutdown of the computer with the power button held down. He then wondered why his computer was malfuntioning* after that. I ended up rebuilding his computer and showed him how to turn it off the right way, but even to this day I still cringe when I see him reach for the power button.

Some funny stuff happens thought. I had this one student come upto me and ask "How long will the data remain on the harddrive if I unplug the computer and leave it there for a while?". It was so hard to keep a straight face.

/rant

Well, thats me done

What uni do you work at BorgKiller?

Quote (BorgKiller @ June 15 2006, 10:03 pm)

I am now offically network admin for my uni and 2 other companies all in the same building. I swear, I have to go into the NOC (Network Op's Cupboard) and almost scream at some of the questions I get asked, but its not the questions which annoy me, its the person not following what I say and doing there own thing to try to fix it, WHEN I AM STANDING BEHIND THEM. Perfect example, a week ago I had to rework our old login script to include a vbs file so it could set the default printer at login. I had informed all students before they try to print to save what they were working on and reboot their computer (Just to be on the safe side I tell them to reboot). But less than 5 minutes after, I get a student coming upto me asking why the printer isnt working. I tell her what we have done and told her to reboot her computer. She didnt come back to me after I told her what to do. 10 Minutes after she walked off, the teacher of the class came upto me and said that one of the computers was having problems printing. He showed me to the computer and sure enough, it was the same girl and she hadnt rebooted and instead tried to fix it herself. In the end, she ended up rebooting and it worked but sometimes I wonder if this job would ever be worth the pay. We also had this student who would force the shutdown of the computer with the power button held down. He then wondered why his computer was malfuntioning* after that. I ended up rebuilding his computer and showed him how to turn it off the right way, but even to this day I still cringe when I see him reach for the power button. Some funny stuff happens thought. I had this one student come upto me and ask "How long will the data remain on the harddrive if I unplug the computer and leave it there for a while?". It was so hard to keep a straight face. /rant Well, thats me done

Some people don't like to ask for help from you, they are are afraid of looking and sounding stupid. What the don't realize is that they can seriously Bork-up their computer, and make more work for you.

That’s such an old one I have herd of it several times before but I work for tech support at a call center  (3 and a half years). Except I had it worse then an ISP I did support for an OEM Notebook PC. That video makes me glad I don’t have to take customer calls anymore.

Also people like that tend to only last about a week before they quit or get canned and yes there are people like that.