Frequently Asked Questions
MODSonline Membership FAQs
I subscribed to a higher membership planábut thereáhas beenáno change to my account.
Your new membership status will become active as soon as paypal tells our system that your payment has been made. Some paypal accounts do not immediately send verification that a payment has been completed.
If you believe there may be an error with paypal or our system, after checking your paypal account to be sure the payment has been made,álet us know and we'll look into the situation. You can contact us through our contact form.
How do I subscribe to a better account with more features?
In order to subscribe as a Preferred or Preferred Plus member, you must first register
for a General Membership account. Registration is free and account setup is quite fast.
Once you have become a General member and you have logged into the website, subscriptions
are only a click away.
I want to upgrade my account from Preferred Membership to a PLUS account. How can I change my subscription?
Make sure that you are logged in and visit the subscriptions page
. There you should find the appropriate buttons to change your account.
If you are not sure what to do, you are welcome to contact us
If you have an annually subscribed account, you should view this FAQ
I want to upgrade my annually subscribed account. Where is the upgrade button?
Annually subscribed accounts must be upgraded manually. We ask that you contact
us so that we may handle the upgrade for you.
I just signed up for a Preferred PLUS membership. How do I access my FTP area?
FTP areas must be setup by and administrator and may take up to 24 hours to complete.
Once it has been setup, an email will be sent to you containing information on how to access your FTP area. You will receive the login information as well as information on how to access the area.
If you have any other questions regarding FTP space on our server, please contact
I have a Preferred PLUS Membership and I can't remember how to access my FTP area. What should I do?Contact
an administrator. Make sure you include your username and any other details to help us provide you with the correct information.
If I upgrade, do I have to pay both subscription rates or just the one?
If you are already subscribing to the Preferred Membership plan and you want to upgrade to Preferred Plus Membership, you only have to pay the one subscription fee. Your monthly subscription fee will be changed. You will not have to pay both subscription fees.