I know very little about computers...but I know what I like.
I also know(generally) when someone is going out of their way to offer help.
 Every visit I have made to this forum leaves me quite awed at 2 things:
1) The huge amount of personal time/care ploughed in, way above the call of duty, by people like Keith, Rev Ted, Andrax, Kesh and many others. OK, sometimes they might be human and get a little tetchy, but they go out of their way to offer, free of charge by the looks of it, their time and expertise to ensure other folks' satisfaction.
2) The ease with which many people confuse support with the apportioning of blame.
It would surprise me not at all if the heads who got together to make these forums available one day were to say,"Actually, we've had enough of being blamed, flamed, named and shamed...go to Activision instead," or give out a terse,"try this extant thread: the rest is your system's problem".
There is often an edgy tone in these forums: hectoring, whining, sarcastic...that I can well do without; no doubt some bright spark will opine that I can go elsewhere. Yet this never quite eclipses the occasional "I'm sorry" or "thank you" or moments of fun(remember that?) and warmth that sometimes occurs also within these threads.
 Not all of my queries are picked up and answered to my satisfaction...but, such is the stuff of life. This forum isn't a panacea for all ills, nor is it an instant fix pickup point...and, yes, folks have the freedom to let off steam and admit horrendous frustration. But support is, well, support. I for one am grateful that this is the case. Zig(go on troll, flame me)

Well Until you start getting your posts deleted, you cant really talk. I guarantee once someone deletes your post for some stupid reason, you will have a different view.

And I guarantee a moderator will tell you that, even though you are saying "thanks" to all of them, they will tell you that this topic belongs in the general forum, and if they dont then they are just spiteful.

I have received no support for my porblems regarding this game. This is the only program that I have EVER had a problem with since owning my computer. So anyways, that nice and all that you are thankfull to all those guys, but its not all peaches and cream for the rest of us.


John

I recall your posts quite clearly Mr. Rambo and I can assure you they were not deleted for 'some stupid reason'.
Also, to say you have received no support here is just ridiculous.
If you don't like the way this forum is run or if you feel you should be able to post anything you desire, I suggest you find another forum to post in.
As for the support issue, if that hasn't been satifactory to you here, contact Activision.
I don't recall what your problem is but have you tried everything suggested in this forum?

Nice post Zig...

Regarding the delting of posts.... Hmm... Well... most of the posts that I have come across that suddenly vanished were removed because of the completely tactless, explicative, rude, insulting, and down right nasty tone taken by the poster.

If you expect to go anywhere and yell, scream, biscuit eater, moan, curse, insult, and belittle and then expect everyone to drop what they are doing and give you undivided attention to help you resolve your issue, then you are quite mistaken.  I understand frustration.  It comes with the job and its pretty much built into anything to do with computers.  But having a temper tantrum about it doesnt inspire anyone to help you.  

If you want to get upset about the deleting of posts... get upset at your parents and perhaps your teachers for letting you get this far in life not knowing how to express yourself and your disapointment regarding your problem in a way that doesnt make you look like a flaming ass.

People that come here with problems and are able to express them without insulting everyone that is trying to help them get pretty #### good support in my opinion.  Especially since RAVEN isnt saddled with the SUPPORT role.  They made the game yes, but they made it for ACTIVISION!!!!  Thus, ACTIVISION is the company that is responsible for it.

*looks around*
*wonders if he was babbling*
*wanders off*

well I don't know about all the parent, teacher thing, but I-also understand the frustration. I am a Network Engineer and I deal with people with frustrations everyday. Its not the frustration that is disturbing, but the lack of support. The fact that Raven has been sitting on this patch for "X" amount of time now, with all the people with the problems. Its extemely discouraging paying 50 dollars for a game that does not even work. Maybe Raven doesn't care or is not interested in that, but thats what makes or breaks a company in the consumer world. The fact that everyone who saying "be patient, it will come out when it comes out", it seems they are the ones who are not having any problems whatsover.

Now let me make this clear, I am not getting all wriled up over some game, its the principle now that is driving me. And honestly, I am really getting sick of being treated like a 15 year old punk. If there is a post and it is directly aimed at insulting, misuse, or flaming of a specific user, then I can understand deleting. But deleting a post just for someone expressing frustration or saying whats on their mind. That to me is BS. Delete this if you choose too, but know this, it will not be the last I am heard of.

Next step-Contacting Raven Directly

oh yea and by the way, I have been in contact with Activision, and all I got is the runaround. Stuff that I had allready told them that I had done. But I still got instructions to do them. It was like I was talking to an auto-response bot or something.

Then perhaps you shouldnt complain about the support that you get here.  As has been stated by myself and a number of other people....

ACTIVISION is the official support company for this title...  If you dont think that they provide the support YOU WANT then I sure as #### wouldnt be bashing on the company and other users who are trying to support you for no other reason then they want to try.

And wether or not Activision provides the best support isnt the issue.  They are the company in charge of support for SoFII: Double Helix.  Thats not disputable.  It is stated quite clearly in the manual included with every copy of the game.

Just because they dont jump when you say jump regarding your issue doesnt mean that its RAVEN's job to absorb the loss and assume Activisions job of support.

Activision (and other publishers) pay Developers (like Raven) for games.  With that purchase the publishing company assumes a great deal of say as to what gets done, and when.  Especially since the publishing company is the one that really cashes in or takes a hit with the success or failure of a game.

Thats business... right or wrong... smart or stupid, its all about the all mighty dollar.

The fact that the coders would allow this to be released, is really disturbing. I only know VB and C++ and I could of coded this better.

Don't get me wrong, Raven makes great games, but they really dropped the ball on this one. Flame away if you choose, but I am sure there has been a time when you feel you've been taken advantage of and nobody gives a ####.

Nuf said, I'm done

Say John(please don't think I'm talking down to you, bro'; I'm not), I don't want to open wounds or anything...I really sympathise with you; I really hope you do get satisfaction one way or another and I feel for anyone who is experiencing the same frustrations as yourself. The fact that you found such short shrift with Activision doesn't surprise me(though I can realise this won't help the way you feel about things)...but surely it merely throws the Raven support into sharp relief? Perhaps many companies choose not "to get involved" as they are aware they may become whipping boys for a multitude of sins. And to be honest, the times in my own life when folks have offered voluntary support re personal stuff
have generally had me screaming at them  simply because they were the only ones there to scream at!
 My apologies if I've diverged from the forum's direction...just trying to help.
              Take care,
                           Zig

At any rate, thanks for the original post!
For great justice!