Dear Steam Users and Steam Forum Users:

Our Steam forums were defaced on the evening of Sunday, November 6. We began investigating and found that the intrusion goes beyond the Steam forums.

We learned that intruders obtained access to a Steam database in addition to the forums. This database contained information including user names, hashed and salted passwords, game purchases, email addresses, billing addresses and encrypted credit card information. We do not have evidence that encrypted credit card numbers or personally identifying information were taken by the intruders, or that the protection on credit card numbers or passwords was cracked. We are still investigating.

We don’t have evidence of credit card misuse at this time. Nonetheless you should watch your credit card activity and statements closely.

While we only know of a few forum accounts that have been compromised, all forum users will be required to change their passwords the next time they login. If you have used your Steam forum password on other accounts you should change those passwords as well.

We do not know of any compromised Steam accounts, so we are not planning to force a change of Steam account passwords (which are separate from forum passwords). However, it wouldn’t be a bad idea to change that as well, especially if it is the same as your Steam forum account password.

We will reopen the forums as soon as we can.

I am truly sorry this happened, and I apologize for the inconvenience.

Gabe.

Yeh. Right after I bought MW3 which I shouldn't have.

I find hackers are stupid and got nothing better to do.

I just saw this, I actually went in and changed my steam password the moment I saw that the steam forums had been hacked a few days ago, I would suggest that everyone does the same.

Steam won't let me change my password. I've been trying for 12 hours now and it keeps telling me "Steam cannot currently process your request. Please try again later."

Mystic writes...

How would they know if there was credit card misuse without contacting the CC companies or each and every user?

I would just cancel my CC and get a new one. There is also no evidence that your accounts are safe either.

foyleman writes...

This happens when you put in the wrong password.

hehe. yeah, that took me far too long to figure out.

odilasa1 writes...

They would know if people reported credit card misuse to Steam.